It was a pleasure to visit the Icelandair DTW Terminal Some of the nicest and most helpful persons I have ever met were the staff. They made the entire process of checking in simple and stress-free. Waiting was made pleasurable by the terminal's inviting environment, cleanliness, and organization. This sets the tone for an amazing trip because of the great service. I have the right to respect and believe in this airline. 

Premium Cabin Experience

Icelandair offers a premium cabin class called Saga Class, which provides a luxurious flying experience that stands out at DTW. Passengers flying in Saga Class can enjoy wider seats with more legroom, adjustable headrests, and premium in-flight amenities such as a full meal service, snacks, and access to Icelandair’s exclusive Saga Lounge at Keflavik Airport, which offers a wide range of refreshments and comfortable spaces to relax. Additionally, travelers in this class benefit from priority boarding and baggage handling, making their airport experience smoother and more efficient.

In-flight amenities include:

Complimentary meal service

Exclusive, upgraded seating

Enhanced entertainment system with a variety of movies, TV shows, and music

Priority check-in and boarding

Access to Saga Lounge in Reykjavik

2. Comfortable Economy Class

For travelers seeking a more budget-friendly option, Icelandair's economy class at DTW is an excellent choice without compromising comfort. The economy seats come equipped with adjustable headrests, ergonomic cushions, and a good amount of legroom. The airline strives to keep passengers comfortable throughout their flight, and additional features like onboard Wi-Fi allow travelers to stay connected. Icelandair’s economy service also includes a selection of beverages and snacks, which passengers can purchase if they wish to enhance their experience.

Key features of economy class include:

Generous legroom and adjustable seats

Personal entertainment screens with on-demand media

Option to purchase food and drinks on board

Complimentary beverages and snacks available for purchase

Wi-Fi for staying connected during long flights

3. Multilingual Customer Support

Icelandair prioritizes customer service, ensuring travelers at DTW have access to support in multiple languages. The airline's dedicated staff, both at the ticketing counters and in customer service areas, can assist in English, Icelandic, and other major European languages. This multilingual approach makes Icelandair more accessible to a wide range of travelers and facilitates easier communication, ensuring a pleasant experience for all passengers.

Available support services include:

Multilingual ticketing and check-in assistance

Baggage handling support in multiple languages

Information kiosks with language options for ease of navigation

Customer service assistance throughout the terminal

4. Convenient Check-In and Baggage Services

Icelandair offers efficient check-in options for passengers flying from DTW, ensuring they have more time to relax before their flight. Travelers can check in online up to 36 hours before departure, which allows them to select seats, request special services, and receive boarding passes electronically. For those who prefer a more traditional approach, Icelandair's counters at DTW offer friendly and efficient service.

When it comes to baggage, Icelandair’s baggage policies include standard allowances for checked luggage, with options for upgrading if more luggage is needed. Economy class travelers can check in one bag without additional charges, while passengers in the Saga Class benefit from an increased baggage allowance. Special baggage needs, such as sporting equipment or oversized luggage, can be accommodated with advanced notice and a small fee.

Check-in and baggage highlights include:

Online check-in up to 36 hours prior to flight

Self-service kiosks at DTW for added convenience

Standard baggage allowance included in all tickets

Upgrade options for additional baggage

Special handling for oversized and sporting equipment

Travel Flexibility with Icelandair’s Stopover Program

One of Icelandair's unique services is its stopover program, which offers passengers the opportunity to spend up to seven days in Iceland at no additional airfare cost. This feature is a key attraction for travelers at DTW who wish to explore Reykjavik or the scenic Icelandic landscape before continuing on to their European destination. The airline’s stopover program is ideal for those who want to enjoy a mini-vacation and experience Iceland’s culture, natural wonders, and unique attractions.

Benefits of the Stopover Program include:

No additional airfare for a stopover in Reykjavik (up to 7 days)

Opportunity to explore Iceland’s unique attractions, such as the Blue Lagoon, geysers, and waterfalls

Tailored tours and excursions to help visitors maximize their stay

Easy booking options for stopovers when booking flights from DTW

Conclusion

Icelandair’s services at the DTW terminal are designed to cater to a variety of traveler needs, from those seeking premium experiences to those who prefer more budget-conscious options. With its premium and economy class offerings, multilingual support, efficient check-in and baggage services, and a unique stopover program, Icelandair makes international travel both enjoyable and flexible for travelers departing from DTW. Whether you’re flying to Europe for business, leisure, or an extended stopover in Iceland, Icelandair provides high-quality services and a seamless travel experience.